303 Laurel Road West
Nokomis, FL 34274
- All merchandise must be in new saleable condition, with all tags attached and in its original packaging. If tags are missing, we will not honor the credit and will ship back to customer at their expense. We cannot accept returns on soiled items, nor prepackaged items that have been opened (US Health Government Law) and, therefore, made un-saleable. Please make sure that you try all shoes and boots on a carpet surface for fit. Any Hosiery, G-Strings, Thongs, or Tonga's may NOT be returned for (US Health Government Law).
- Returns must be accompanied by a RA Number (Return Merchandise Authorization), which can be obtained by contacting customer service on our "Contact US" page at top of page. Unauthorized returns will be refused.
- You MUST "Contact US"(Top of Page) for ANY Requested returns within 14 days of receipt of your order. Failure to notify us within a 14-day period will result in refusal of your return.
- Cancellations of an order is ONLY allowed within 4 hours of placing order.
- Shipping & handling charges are nonrefundable. Customer is responsible for costs associated with sending back the return items in perfect saleable condition that includes packaging and tags attached.
- Returns are subject to a 15% Restocking Fee.
- Returns for Exchanges must meet our terms. The restocking fee will be waived on returns made for exchanges in a different size or style of equal or greater value. Customer will be responsible for new additional shipping charges of $10.95 for the NEW Exchange Order to be shipped out. There are NO Returns allowed on any Exchange Orders.
If TWO or More Pairs of Footwear are ordered in same style, color, different sizes and the amount returned makes order total fall under the FREE Shipping of $85, then you will also be charged the $8.95 for FREE shipping and 15% restocking fee also.
Undeliverable or Refused shipments are subject to a 25% Restocking fee plus no credit on original shipping charges.
There Are NO Returns or Exchanges on ALL Rave & Festival Clothing and all Sales are Final with NO Exceptions.
Swimwear, Daisy Corsets and Costumes Return/Exchange Policy - Ujena Brand Swimwear/Loungewear/Dresses & Coverups, Daisy Corsets and Costumes can only be exchanged for different size or different style of equal or greater value (you pay the difference). There are NO Returns accepted for these product lines. There will be a $10.95 shipping charge for all USA exchange orders. All tags MUST be attached and no returns on Swimwear G-Strings, Thongs, Tonga's for Health Reasons. Sanitary liners must be intact & in place. Item must not smell of any lotions, perfumes, deodorants etc... OR HAVE ANY MARKS FROM DEODORANTS, LOTIONS OR TANNING ETC...AND HAVE NO PET HAIR--it must be in resalable condition--SO PLEASE REMEMBER THIS WHEN TRYING ON YOUR ITEM.
- Halloween Costumes and XMAS styles are NOT Returnable.